RETURNS POLICY
Returns & Store Credit Policy
Last Updated: December 2025
Business Name: DOR SENDLER LLC (TFU TFU)
Website: www.tfu-tfu-usa.com
Contact: cs@tfu-tfu-usa.com
Thank you for shopping with TFU TFU.
Each piece is thoughtfully designed and carefully produced to meet our quality standards. Please review our policy below before completing your purchase.
Final Sale Items
All sale items are FINAL SALE.
Final sale items are not eligible for return, refund, or exchange.
Exchanges & Store Credit (Non-Sale Items Only)
Full-price physical items may be exchanged or returned for store credit only under the following conditions:
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Requests must be submitted within 14 days of delivery
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Items must be unused, unworn, unwashed, and in original condition
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Original packaging must be included (if applicable)
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Proof of purchase is required
Cash or card refunds are not offered.
Return Shipping
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Return shipping costs are the responsibility of the customer
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Original shipping fees are non-refundable
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We recommend using a trackable shipping method
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TFU TFU is not responsible for lost or delayed return shipments
Digital Products
All digital products are final sale and non-refundable once delivered or accessed.
Damaged or Defective Items
If your item arrives damaged or defective:
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Please contact us within 48 hours of delivery
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Include your order number and clear photos of the issue
Approved cases will be resolved at our discretion via replacement or store credit.
How to Request an Exchange or Store Credit
To initiate a request, please contact us at:
📧 cs@tfu-tfu-usa.com
Please include:
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Order number
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Reason for request
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Photos (if applicable)
Items returned without prior authorization may be refused.
Policy Updates
TFU TFU reserves the right to modify this policy at any time.
Changes take effect immediately upon posting.